Returns & Refunds

Thanks for shopping at Richmond Garden Centre

We strive to ensure you’re happy with your order but in the event you’re unhappy or items were not as expected we’re here to help.

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Please contact us here or call on 01748 824058 with your order number, this will be on your invoice sent via email, to arrange a return.

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

You will be responsible for paying for your own shipping costs for returning your item.